5 Reasons Facebook for iPhone is F**ked Up!

Facebook for iPhone

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Dear Facebook,

Pardon my passion, but it must be said: the Facebook iPhone app is f**ked up! I hoped it wouldn’t come to cursing, but you just won’t listen, and I need your attention.

Facebook is the most downloaded app in the App Store, yet still your company manages to ignore some critical issues with the app.

Words can’t explain my frustration with the Facebook iPhone app these days, so I’ll shut up and let these 5 screenshots do the talking:

(All screenshots accompanied by the relevant bug report on Facebook.)

  1. Discussion Topic: I can no longer post pics on friends wall

    Facebook for iPhone image upload problem

  2. Help Center Topic: iPhone: Your video could not be uploaded at this time. Except this time is 100% of the time.

    Facebook for iPhone video upload problem

  3. Discussion Topic: Time Zone data incorrect even in 3.0.1

    Facebook for iPhone events problem

  4. Discussion Topic: bug: posted “links” to photo albums show no pics

    Facebook for iPhone photo album problem

  5. Discussion Topic: “Your message could not be delivered at this time”

    Facebook for iPhone messaging problem

Notice that no one from Facebook has replied to any of the discussion topics above? Some of these Facebook iPhone app issues occur less frequently than others, but all are common enough to be an annoyance, and an impediment to my work.

Facebook is not just a venue for vain status updates. I use Facebook as a tool for organizing people and a vehicle for marketing my work, and a mobile Facebook offers enormous potential for keeping in touch with customers/users/constituents on the go. But these problems with Facebook for iPhone prevent me from doing my job well, and they need to be fixed if I am going to continue to take your social network seriously.

Why is it that some independent developers — like those who develop iFitness, for example — are able to keep up with customer feedback and make improvements, yet this social networking giant will let even obvious issues go unattended?

These issues are demonstrative of a larger customer service problem at Facebook. I am sure the talented Facebook developers could resolve some of these things in a day with a simple update. Yet as of right now we don’t even know if Facebook is aware of the issues. Am I going to have to wait a year for another major update to the Facebook app before I can use it to its full potential?

PLEASE, go take a look at the Facebook for iPhone fan page. Look at the Wall: “No recent posts.” Look at the Discussion Board: many complaints, few responses. Look at the Notes: the latest is three months old, “What’s New in Facebook for iPhone 3.0.”

The Facebook for iPhone fan page lists a whopping “17,312,515 monthly active users,” and still no one at Facebook is taking the time to update or reassure us that you’re working on the issues.

Look, I applaud the Facebook for iPhone developers for the great work they’ve done so far, but seriously Facebook, you have to dedicate more resources to your iPhone platform.

Facebook, your iPhone app is f**ked up! Now please fix it.

(Quite) Sincerely,

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7 thoughts on “5 Reasons Facebook for iPhone is F**ked Up!”

  1. I agree that the app is far from flawless, but to be honest who the fuck would bother with 750 million people worth of feedback. Of course “ifitness” or whatever can keep up because they dont have quarter of a billion users. Fucking idiot

  2. Dude it pisses me off too but it’s a free app, who do you expect to fix this shit for free? There’s no incentive.

  3. This app a complete load of sh!te? I’ve had to remove and reinstall it at least 5 times, due to numerous things – it stopped letting me view my mailbox, stopped letting me update my staus, and now it’s decided that if I view a notification and click ‘back’, it’s just going to freeze and send me back to my iphone menu. So, back to square 1. Very annoying.

  4. Only five reasons? I have more:

    Comment redirector glitch, comment failure glitch, photo upload failure glitch, login failure glitch, App launch failure glitch, deletes new posts when “load new posts” button is pressed glitch, unresponsive stretched keyboard glitch, link redirector glitch, empty news feed glitch, notifies of new comments but fails to display comments glitch, album display failure glitch, comment list display failure glitch, tag display failure glitch, comment duplicator glitch, accelerometer refresh failure glitch, chat failure glitch, status update failure glitch, horizontal double overlapping unresponsive keyboard glitch etc…

    All of these have happened to me at least twice each.

  5. Given how long they’ve not bothered fix the annoying pile of unusable cr*p that Facebook Chat is I think you’ll be waiting longer than a year to have your wishes granted!

    They could monopolise the whole of Internet chat if they just put a nice solid chat engine down there at the bottom of the screen (voip too even). But no, it’s barely useable.

    If I were a shareholder of be screaming!


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